Refund Policy
Clear guidelines for refunds and cancellations at virolexandio - your financial education investment protected
Our Commitment to You
At virolexandio, we understand that investing in financial education represents a significant decision. Our refund policy reflects our confidence in delivering valuable financial statement analysis training while protecting your investment. We've designed these guidelines to be straightforward and fair.
This policy covers all virolexandio educational programs, workshops, and course materials purchased directly through our website or authorized representatives. We believe transparency builds trust, so every aspect of our refund process is outlined clearly below.
Quick Reference
Full refunds available within 14 days of course start date. Partial refunds considered up to 30 days with completed coursework evaluation. Processing typically takes 5-10 business days once approved.
Refund Scenarios & Eligibility
Full Course Refund
Available if you withdraw within 14 days of your course start date, regardless of materials accessed. No questions asked during this period.
Partial Refund
Between days 15-30, refunds calculated based on unused course materials and sessions. Requires completion assessment review.
Medical/Emergency
Special consideration for medical emergencies or significant life events preventing course completion. Documentation required.
Technical Issues
Full refunds when persistent technical problems prevent course access despite our support team's assistance efforts.
Step-by-Step Refund Process
How to Request Your Refund
Submit Request
Email info@virolexandio.com with your full name, course details, and reason for refund. Include your original payment confirmation if available.
Verification Process
Our team reviews your enrollment details and course progress. We'll contact you within 48 hours to confirm receipt and next steps.
Assessment Review
For partial refunds, we evaluate materials accessed and time elapsed. This ensures fair calculation of your refund amount.
Processing & Payment
Approved refunds return to your original payment method. Credit cards typically process within 5-7 business days, bank transfers may take longer.
Important Considerations
Refunds after 30 days are rare and considered only for exceptional circumstances. Course certificates and completion records are revoked with approved refunds. Group discounts may affect individual refund calculations.
Payment Method Details
Credit card refunds appear as credits on your next statement, usually within one billing cycle. For debit card payments, funds return directly to your account but may take 7-10 business days depending on your bank's processing time.
Bank transfer refunds require additional verification and typically take 10-15 business days. PayPal refunds process within 3-5 business days once initiated from our end.
We cannot expedite payment processor timelines, though we process all approved refunds immediately on our end. International payments may incur additional processing time due to banking regulations.
Special Circumstances
Military deployment, serious illness, or family emergencies receive individual consideration beyond standard timelines. We understand that life sometimes interferes with educational plans.
Course postponements represent an alternative to refunds when circumstances prevent current participation but future enrollment remains desirable. We can transfer your enrollment to upcoming sessions scheduled for 2025 and 2026.
Technical difficulties on our platform qualify for full refunds when issues persist despite troubleshooting attempts. We maintain detailed logs to verify legitimate technical problems versus user error.
Questions About Refunds?
Our customer service team handles refund inquiries Monday through Friday, 9:00 AM to 5:00 PM GMT. We're here to make the process as smooth as possible.
Email: info@virolexandio.com
Phone: +44 7841 465311
Address: 156 Arundel St, Sheffield City Centre, Sheffield S1 4RE, United Kingdom